RETURNS AND REFUND POLICY

At Classey Icon, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return and refund process.

Return Eligibility

We accept returns within 7 days from the date your order is delivered.

To qualify for a return:

  • The item must be unused and in its original condition
  • The product must be returned in the original packaging
  • Proof of purchase or order confirmation is required
  • Items damaged due to misuse, improper handling, or normal wear may not qualify for a refund

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products marked as final sale
  • Used or damaged items not caused by shipping issues
  • Gift cards or promotional items
  • Opened grooming products or pet hygiene items

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds are processed within 7 business days
  • The refund will be issued to your original payment method
  • Processing times may vary depending on your bank or payment provider

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking confirmation.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us immediately with photos and order details at support@classeyicon.shop. We will work quickly to resolve the issue through replacement, exchange, or refund where applicable.

Exchanges

We may offer exchanges for defective or damaged products depending on product availability. Please contact our support team at support@classeyicon.shop for assistance.

Cancellation Policy

Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Company Name: Classey Icon
Website: https://classeyicon.shop/
Email: support@classeyicon.shop
Phone: +1 (917) 735-6412
Address: 3158 Perry Ave, Apt 5A, Bronx, New York 10467, United States